Privacy Policy
At EL VEENU, we value your trust as much as we value the craftsmanship behind every product we make. This Privacy Policy explains how we collect, use and protect your information when you visit elveenu.com, place an order or contact us.
Information We Collect
When you interact with EL VEENU, we may collect information such as:
- Your name
- Email address
- Mobile number
- Billing and shipping address
- Order and purchase details
- Communication sent to our customer support team
- Device, browser and website usage information
- Transaction status and payment-related information received from authorised payment providers
Payment information is processed through secure third-party payment gateways. EL VEENU does not intentionally store complete card or banking credentials on its own systems unless specifically permitted and securely processed through an authorised service provider.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide order confirmations and tracking updates
- Respond to customer enquiries
- Manage returns, exchanges and refunds
- Improve our products, services and website experience
- Prevent fraudulent or unauthorised transactions
- Send promotional communication where you have chosen to receive it
- Meet applicable legal, accounting and regulatory requirements
Cookies & Website Data
Our website may use cookies and similar technologies to remember preferences, improve website performance, understand visitor behaviour and provide a smoother shopping experience.
You may control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Sharing of Information
We do not sell your personal information.
We may share necessary information with trusted service providers involved in operating our business, including:
- Payment processors
- Shipping and courier partners
- Website and technology service providers
- Analytics and marketing platforms
- Professional or regulatory authorities where legally required
Such information is shared only when reasonably necessary to provide our services or comply with applicable requirements.
Data Protection
We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss or disclosure.
However, no online platform or method of electronic transmission can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, maintain legitimate business records, resolve disputes and comply with applicable legal requirements.
Your Choices & Rights
Depending on applicable law, you may request access to, correction of or deletion of certain personal information held by us.
You may also unsubscribe from promotional emails at any time.
For privacy-related requests, contact:
Contact:
support@elveenu.com