Returns & Exchange

Returns & Exchange

Return or exchange requests are accepted within 10 working days after delivery. 

You can request a return or exchange if: 

Damaged product received 

Wrong product received 

Manufacturing issue 

Product is different from the order 

Size / product issue, if eligible 

The product must be unused, in original condition, and returned with proper packaging. 

Return or exchange shipping charges will be paid by the Customer. However, if there is a manufacturing defect from our side, the return or exchange shipping cost will be covered by EL VEENU. 

Unboxing Video

For damaged product, wrong product, missing item, or packaging-related issue, an unboxing video helps us review and resolve your concern faster. 

We recommend recording a clear video from the moment you open the sealed package.

Customised Products

Customised or personalised products are not eligible for return or exchange, unless there is a manufacturing issue from our side. 

This includes name embossing, initials, logo branding, custom text, custom size, or make-to-order changes. 

Refund / Exchange Process

Once the product is received and checked by our team, refund or exchange will be processed as per the policy. 

Refunds are usually initiated within 3-4 working days after approval. How To Request

Please contact our support team ( Attach Unboxing Video, if required ) 

Please do not send any product back without confirmation from our team.