Returns & Exchange

All return or exchange requests must be submitted within the following timelines based on the delivery location:

India (Domestic): Within 15 days of delivery.

International: Within 1 month of delivery.

A return or exchange may be requested in the following cases: 

The product was received damaged. 

An incorrect product was delivered. 

The product has a manufacturing defect. 

The product is different from what was ordered. 

There is an eligible size-related or product-related issue. 

The product must be unused, in its original condition, and returned with proper packaging.

Return or exchange shipping charges will be paid by the Customer. However, if there is a manufacturing defect from our side, the return or exchange shipping cost will be covered by EL VEENU. 

Unboxing Video

For damaged product, wrong product, missing item, or packaging-related issue, an unboxing video helps us review and resolve your concern faster. 

We recommend recording a clear video from the moment you open the sealed package.

Customised Products

Customised or personalised products are not eligible for return or exchange, unless there is a manufacturing issue from our side. 

This includes name embossing, initials, logo branding, custom text, custom size, or make-to-order changes. 

Refund / Exchange Process

Once the product is received and checked by our team, refund or exchange will be processed as per the policy. 

Refunds are usually initiated within 3-4 working days after approval. How To Request

Please contact our support team ( Attach Unboxing Video, if required ) 

Please do not send any product back without confirmation from our team.